The following table describes each of the statuses with who needs to take action and what action is needed.
An application has been submitted to the system for decisioning.
An application has been submitted but the CRA did not provide a response.
The credit application has been declined by CreditSentry.
The credit application has been accepted for finance which is valid for 90 days.
The credit application has been declined for finance.
The credit application has been given a refer decision which requires manual decisioning from the lender to be either declined or accepted.
The customer has successfully paid their deposit or signed contracts (if no deposit).
The credit application has been amended and is awaiting the consumers approval.
The retailer has notified Deko that they have fulfilled the order. Fulfilment is defined as the customer having receipt of all items eg their complete order.
The credit application has been included in a settlement payment from the lender to the retailer.
The credit application has been cancelled and the deposit refunded if it was paid.
The customer has been accepted, paid their deposit but the application requires an ID upload to proceed.
The customers identity document could not be validated and it is down to the lender to take action.
Updated over 2 years ago