Retailer Support

For any retailer support queries (including product, technical or integration support) please call the Newpay Client Services team on 0800 021 7150.

You can also email us at [email protected]

We may ask you for your Support PIN in order to talk to you about your Merchant account.

Opening hours

• Monday to Friday: 9am - 6pm
• Saturday and Sunday: Emergency Only
• Public & Bank Holidays: 10am - 5pm

Consumer help

If you're a consumer with a Newpay account who has found this page and requires support, please see more help available on https://www.newpay.co.uk/help/