Statuses

The following table describes each of the statuses of a finance application relating to an order reported in Deko Dashboard, along with where a notification is sent by Deko to your systems.

Status	Description
No application yet	The customer has selected Pay with Newpay in the checkout but they are yet to submit the Will I Qualify form, if they haven’t already one so outside of checkout, or submit a full credit check.
Application - In-progress	The customer has submitted the Will I qualify form and it has been successful, the customer is able to continue through the journey
Application - Quote Declined	The customer has submitted the Will I qualify form, but they have been declined. This ends the customer’s journey
Application - No decision - Error	Newday has been unable to give a decision on the Will I Qualify form due to a technical error
Application - Full Search Decline	The customer has been declined by Newday following a full credit search
Application - Pending Referral	Newday need some more information from the customer before they can complete their Newpay account and purchase. Newday will reach out to the customer via email in order to complete these checks.
Application - Referred	The Customer has tried to reenter the journey but their application still needs to be reviewed by Newdays underwriting team
Identity Check - In-progress	The customer has passed their full credit check and are now completing the identity check portion of the application, they will now complete the penny drop bank verification and the SMS code retrieval.
Identity Check - declined	The customer has been declined during the identity check process.
Identity Check - Cancelled	The customer has requested too many SMS codes. The customer now has to wait until the following day to request more codes.
Document sign - In-progress	The customer has passed the Identity Check stage of the journey. They now are presented with their credit documents and need to sign them
Document Sign - Declined	The customer has been declined
Purchase - In-progress	The customer has a Newpay account and are completing their purchase.
Purchase - Unavailable Account	The customer’s Newpay account is unavailable, this could be for a few different reasons. The customer would need to reach out to Newpay directly to resolve this.
Purchase - Successful	The purchase has been completed. The Stripe ID should appear against this order.
Purchase - No-Decision due to error	Newday have not been able to complete this purchase due to error. The customer will receive an email from Newday on the next steps.
Cancelled - Insufficient Funds	The customer has insufficient funds available to them via their Newpay account to complete this purchase
Cancelled - Unavailable Account	The purchase has failed because their Newpay account is unavailable. The customer should reach out to Newday directly to resolve this issue.
Closed - Newday Account	The purchase has failed because the customer does not have an active Newpay account
Identity Check - Cancelled	A customer who already has a Newpay account, has logged in, but has failed to complete their identity check. The customer has requested too many SMS codes. The customer now has to wait until the following day to request more codes.
Error	The customer’s journey has ended due to an error from Newday. The customer will receive an email from Newday on next steps.
Declined	A customer who has tried to revisit an application which has previously been declined