Disputes

Disputes is a subsection of Payments, a dispute occurs when a customer questions a charge related to their Newpay order. When there is a dispute, we always recommend getting in touch with the customer to learn more about why they filed a dispute. If it does end up as a dispute, Stripe will provide you with the dispute details, such as the amount, current status and reason for the dispute. Stripe will also help you determine the next steps for each type of dispute by providing you with best practices on how to resolve it.