Cancelling and Refunds

To Cancel or Refund a customer, you will need to action this by using your Stripe Dashboard as cancelling an order on your order system will not issue a refund or cancel the transaction.

Please click on the individual payment you wish to Cancel/Refund on your stripe Dashboard and this will then provide you with an option to refund the customer.

You can then refund the customer partly or in full and select a reason for this.


Did this page help you?