Who can I talk to about Newpay?

Who can I contact if I have any more questions about my Newpay account?

If you have any questions, it’s really easy to contact NewDay’s customer service line on 03308380170. It’s open 7 days a week from 8am to 9pm. Please remember that calls will be charged at the standard national rate, and the cost may vary for mobile phone companies and operators. Calls may also be recorded or monitored for training and security purposes.

What should I do if I’m unhappy with how the process has gone?

If you’re unhappy with how we’ve dealt with your Newpay plan or application, and you wish to make a complaint, please contact us as soon as possible and we’ll do our best to put things right. If you’re not happy with our decision following a complaint and you wish to take it further, you can ask the Financial Ombudsman Service to review your complaint.

If you want to find out more about each payment plan, please visit your Online Account Manager, or feel free to browse through these pages.