Tell me more about the application process…

Can I apply for Newpay?

Anyone can apply for Newpay, as long as you:

Are 18 years or over and have a regular income
Are a permanent UK resident and have lived in the UK for the last 12 months (unless you are HM Armed Forces Personnel)
Have a current UK bank account
Have a valid email address and mobile phone number
Don’t have an existing Newpay account

Can I still apply if I have bad credit?

Of course, but just be aware that not everyone will be accepted for it. It’s worth remembering that NewDay will have to run a credit check as part of your application. So, your credit score will be taken into account when NewDay decide if you’ll be approved for Newpay.

When will I find out if I’ve been accepted for Newpay?

It should only take 5-10 minutes to apply, and you should find out straight away. There are occasions where NewDay might refer the decision to an underwriter to assess. If this happens, they might contact you for a bit more information before they decide if you’ve been accepted.

Will you do a credit check?

Yes, NewDay will always carry out a credit search. They run a no risk eligibility check first though, to tell you if they think you’ll be eligible for Newpay.

Will my credit rating be affected?

The first no-risk eligibility check won’t affect your credit rating. But the full credit check might, and it’ll be recorded against your credit file.

What will you do with the information I give you?

There are details of how NewDay use your information to make a responsible lending decision in their privacy policy.

Where can I get a copy of my credit agreement?

It’s easy – just give NewDay’s customer services a call on 03308380170. They can send you a copy of the agreement at any time while you’ve got an Newpay account.

If my application’s declined, can I apply for Newpay again?

You can reapply, but we’d suggest not doing it immediately. The best thing to do is to check your credit score and credit report online, then we’d advise waiting 6 months before you apply again.

If my application’s declined, can I appeal the decision?

Yes – you’re more than welcome to appeal the decision, please call NewDay on 03308380170. Bear in mind that you’ll have one month to submit your appeal once NewDay has told you about their decision.

If I change my mind, can I cancel my Newpay application?

Unfortunately, you can’t cancel the application. But, once your Newpay account is set up, you can withdraw from the agreement and close your account – just bear in mind that you’ll have to repay any money you owe NewDay, including any interest. When you get an email from NewDay to confirm your credit limit, you’ll have 14 days to close the account. You can do this by calling their customer services on 03308380170. They’ll tell you how much you owe and how to pay it, then you’ll have 30 days to repay it.