I’ve been accepted for Newpay, now how do I use it?

Can I pay a deposit?

No, unfortunately deposits and split payments (across various payment methods, eg. card and PayPal) can’t be taken.

When can I start using Newpay?

Your Newpay account will be ready to use straight after you’ve signed your credit agreement. Then you can finish making your purchase.

Can I have more than one purchase on the same payment plan?

Of course – if you need to buy a few items at once, just add them all to the basket at the same time. When you choose a payment method, simply select one plan to pay for all of the products together.

What happens if I need to return an item?

If you’ve paid using Newpay but decide to return the product, the cost of the item will be refunded and put back into your Newpay account. If this refunded amount covers the whole cost of the items, the payment plan will be cancelled and you won’t have to make any payments. But, if some interest has built up the refunded amount might not clear the balance in your account. In this case, you’ll still have to pay the previously agreed monthly payments to clear the balance.

When and how will I get a statement?

You’ll get monthly statements electronically (these are called eStatements), and you can view them on your Online Account Manager. NewDay will send you an email every time an eStatement is sent to you and is ready to see. So, please remember to tell NewDay if your email address changes.

How do I make a payment?

A few days after creating your Newpay account, you’ll get an email from NewDay asking you to set up an Online Account Manager with them. Here, you can edit your details and view transactions. So, when you’re making a payment, just visit your NewDay Online Account Manager and follow the quick and easy steps.

Are there any extra hidden costs to Newpay?

The only other payment that could be applied to your account is a late payment fee. But, if there are any other costs, you can find more information about them in your Credit Agreement.

When does NewDay charge interest?

NewDay starts charging interest when a transaction’s been made (including any applicable fees), until it’s been fully paid off. On an instalment plan, it’s from the date the plan is set up until it’s repaid in full.
You are not charged interest on purchases (not including those made on an instalment plan) made during your last statement period if you repay your outstanding balance by the due date, and if you repaid the previous month’s outstanding balance on time.
NewDay charges interest on all fees, but not on default fees until at least the 29th day after they have told you about the default fee being charged. They work out interest daily and add it to your account on your monthly statement date.

What should I do if I’m having financial difficulties?

If you’re struggling to make payments towards your balance, please call NewDay’s customer services as soon as possible – they’ll be able to make suggestions on how to help. Their number is 03308380170.

What happens if I can’t afford my monthly instalment payment?

If you can’t afford to pay the fixed monthly instalment, that’s OK – it’s optional, so you won’t go into arrears if you can’t pay it. But, it means that your payment plan will be cancelled and you’ll be moved onto the flexible credit account. On this new plan, you must at least pay the monthly minimum amount, but you can pay more when you can afford it. If this happens, interest will start being charged at your standard rate, and if you’ve set up a Direct Debit, it’ll automatically be adjusted so NewDay won’t collect any monthly instalment payments.