Statuses

The following table describes each of the statuses with who needs to take action and what action is needed.

StatusDescription
Initialise An application has been submitted to the system for decisioning.
No Decision An application has been submitted but the CRA did not provide a response.
Predecline The credit application has been declined by CreditSentry. They will not be accepted for finance for 60 days, after this time they may apply and may be accepted.
Accept The credit application has been accepted for finance which is valid for 90 days.
Decline The credit application has been declined for finance.
Refer The credit application has been given a refer decision which requires manual decisioning from the lender to be either declined or accepted.
Verified The customer has successfully paid their deposit or signed contracts (if no deposit).
Amended The credit application has been amended and is awaiting the consumers approval.
Fulfilled The retailer has notified Deko that they have fulfilled the order. Fulfilment is defined as the customer having receipt of all items eg their complete order.
Complete The credit application has been included in a settlement payment from the lender to the retailer.
Cancelled The credit application has been cancelled and the deposit refunded if it was paid.
Action Customer The customer has been accepted, paid their deposit but the application requires an ID upload to proceed.
Action Lender The customers identity document could not be validated and it is down to the lender to take action.