FAQs

Why does this process exist?

Deko retailers that offer finance via selected lenders, such as Omni Capital, are required by the lender to provide Proof of Delivery (POD) documentation. This is to ensure that customers purchasing using a loan, have been properly fulfilled.

This process helps provide a greater protection from fraud for both you and your customers, as well as minimising future purchase disputes. The requirement is in line with your existing documented Omni Capital operating agreement.

Will this process impact the settlement of funds to me?

Your lender operates a rapid process to approve POD submissions in order to release the corresponding funds to you. Once approved, you will be able to see the updated status through the POD workflow platform, enabling settlement.

Deko also makes it really easy for you to instruct us when goods or services have been delivered successfully for each of your customers, and provide any proof required through the dedicated Proof of Delivery workflow platform.

If orders are fulfilled without submitting necessary proofs where required by Omni Capital, or the proof submitted does not meet the lender requirements, this may result in a delay in settlement of applicable funds being made to you.

What information do I need to provide?

To access a clear, step by step guide to our Proof of Delivery (POD) process, including a flow diagram on specific documentation requirements, please click your market sector in the left-hand panel, under Proof of Delivery Process.

Why does the Proof of Delivery workflow open a new window?

To ensure a robust, reliable process to manage documentation where required and reviewed by your lender, Deko uses a proven workflow platform known as JIRA service desk. This also helps to protect your customer specific materials.

The dedicated software has been expertly tailored to meet the needs of retailers using our platform, to make it as easy as possible to provide Proof of Delivery - and to facilitate a rapid or even automated approval decision by your lender.

What do the different statuses in the Proof of Delivery workflow mean?

For applicable lenders, such as Omni Capital, when you mark an application as fulfilled and launch the dedicated Proof of Delivery workflow, the application will need to pass through a simple lender workflow to validate customer satisfaction.

The following statuses apply to applications managed through this workflow:

UPLOAD POD - the application requires a relevant Proof of Delivery to be submitted in line with the guidance provided in this documentation
AWAITING REVIEW - a Proof of Delivery has been submitted for this application and is awaiting approval by the lender (i.e. Omni Capital)
CLOSED - the lender has reviewed the Proof of Delivery manually or automatically and accepted the documentation which you uploaded

If a Proof of Delivery is accepted then funds associated with the application will be made available for settlement according to the normal funding process.

However if the documentation is rejected by the lender, then the corresponding application will return to a status of ‘UPLOAD POD’ in the workflow platform and you will receive an email notification from the system to alert you to this.

If my Proof of Delivery documentation is rejected, what do I do next?

Should you receive an email notification from our POD workflow platform which indicates that documentation relating to an application has been rejected, you’ll need to return to the platform to review and provide alternative documentation.

You can do this by clicking the green ‘Access POD’ button above any statement (list) of Credit Applications reported in the Deko Back Office. This will launch the POD workflow software and display a report containing relevant applications.

If I want to check on the status of a prior Proof of Delivery I have uploaded or see if I have any outstanding tasks, how can I do this?

The POD workflow platform provided to you via the JIRA Service Desk software, can be visited at any time independent of fulfilling a single application. This is a quick way to review open items and check on the status of prior uploads.

You can do this by clicking the green ‘Access POD’ button above any statement (list) of Credit Applications reported in the Deko Back Office. This will launch the POD workflow software and display a report containing relevant applications.

What if I am still unsure of what is needed?

We hope the guidance and templates provided will help you manage your Proof of Delivery obligations, but we are of course always on hand to provide support. Please get in touch with your Account Manager or our dedicated Client Services at [email protected] who will be happy to provide further guidance.


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