Credit Application Process
Below you will find each status a credit application may be in at any given time, as well as a brief explanation of each status.
Status | Description |
---|---|
No Decision | An application has been submitted but the credit reference agency did not provide a response. |
Predecline | The customer has already been declined in the last 60 days, and they have tried to reapply before 60 days have elapsed. |
Accept | The credit application has been accepted for finance which is valid for 90 days. The customer now needs to sign their agreements and pay their deposit if a deposit is required. |
Decline | The credit application has been declined for finance. They must now wait 60 days before they can reapply for finance. |
Refer | The credit application has been given a refer decision which requires manual decisioning from the lender to be either declined or accepted. |
Verified | The customer has successfully signed their agreements and paid their deposit (if deposit was required). |
Fulfilled | The retailer has notified the lender that they have fulfilled the order. Fulfilment is defined as the customer having receipt of all items or service eg their complete order. |
Complete | The credit application has been included in a settlement payment from the lender to the retailer. |
Cancelled | The credit application has been cancelled and the deposit and any direct debit payments will have be refunded to the customer, if they were paid. |
Amended | The credit application has been amended and is awaiting the consumers approval. You can only amend an application if it is in Accept or Verified status. |
Action-Customer | The customer has been accepted, paid their deposit but the application requires an ID upload to proceed. |
Below is the credit application flow for each customer journey.

Credit application process - online

Credit application process - in-store

Credit application process - phone app
Updated over 2 years ago