Deko BackOffice is a web based system that provides detailed information and powerful tools to assist you in managing your Deko account. You can access your live account at https://secure.dekopay.com/backoffice/v2/ on either a computer or an iPad.
BackOffice is also used to submit credit applications in-store (when the customer is present) and to manually create application links that can be sent via email or SMS to customers.
You will receive an email to set up an initial BackOffice account once you have signed up to Deko.
The following is an example screenshot of BackOffice:
You can use the navigation bar (on the left hand side of the page) and the bread crumbs (just below the menu bar) to navigate between the different pages.
The rest of this section will be focusing on the menu bar.
The Menu Bar
The Menu Bar is always located at the top of the page and looks like the following:
The Menu Bar
Each component of the Menu Bar will be explained in order from left to right.
Clicking 'My Account' will bring up a simple pop-up where the user can edit their name, email, mobile number and password. Clicking 'Logout', as you would expect, logs the user out of their account.
Notifications will alert you to useful account activity. Notifications are contextual and based on user's permissions, and can relate to credit application status changes or account/user management functions (such as a user account being locked).
A new notification is signified with a blue circle with the number of new notifications within it.
1 new notification
Recently Viewed Apps
This is a quick way to go back to any applications you have viewed recently.
Recently viewed credit applications
For a user to make an in-store application, they first need to be trained in running through the process and then have the correct permissions. They will need to watch a Compliance Training video, then take and pass a short multiple-choice exam. The exam can be taken as many times as you need.
Clicking on the 'Support Chat' button will bring up a window as you can see below. Here you can to chat to the Deko support team using instant messaging regarding any queries or problems you may have.
The support chat feature
The search bar lets you search for credit applications with a certain name, retailer unique reference or credit application id.
The search bar