Documentation


Welcome to Deko Docs! Here you'll find a comprehensive integration guide and API documentation to help you get up and running with Deko.


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Deko BackOffice is a web based system that provides detailed information and powerful tools to assist you in managing your Deko account. You can access your live account at https://secure.dekopay.com/backoffice/v2/ on either a computer or an iPad.

BackOffice is also used to submit credit applications in-store (when the customer is present) and to manually create application links that can be sent via email or SMS to customers.

You will receive an email to set up an initial BackOffice account once you have signed up to Deko.

The following is an example screenshot of BackOffice:

BackOffice

BackOffice

You can use the navigation bar (on the left hand side of the page) and the bread crumbs (just below the menu bar) to navigate between the different pages.

The rest of this section will be focusing on the menu bar.

The Menu Bar

The Menu Bar is always located at the top of the page and looks like the following:

The Menu Bar

The Menu Bar

Each component of the Menu Bar will be explained in order from left to right.

Account Options

Clicking 'My Account' will bring up a simple pop-up where the user can edit their name, email, mobile number and password. Clicking 'Logout', as you would expect, logs the user out of their account.

Account options

Account options

Notifications

Notifications will alert you to useful account activity. Notifications are contextual and based on user's permissions, and can relate to credit application status changes or account/user management functions (such as a user account being locked).

Notifications

Notifications

A new notification is signified with a blue circle with the number of new notifications within it.

1 new notification

1 new notification

Recently Viewed Apps

This is a quick way to go back to any applications you have viewed recently.

Recently viewed credit applications

Recently viewed credit applications

In-store training

For a user to make an in-store application, they first need to be trained in running through the process and then have the correct permissions. They will need to watch a Compliance Training video, then take and pass a short multiple-choice exam. The exam can be taken as many times as you need.

In-store training

In-store training

Support Chat

Clicking on the 'Support Chat' button will bring up a window as you can see below. Here you can to chat to the Deko support team using instant messaging regarding any queries or problems you may have.

The support chat feature

The support chat feature

Search Bar

The search bar lets you search for credit applications with a certain name, retailer unique reference or credit application id.

The search bar

The search bar

Overview